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JB + encryption = problem?
Moderators: Marc Schattorie, ctys2ard, oroo708, JHS_NL, RaithK, allram, Frits
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Peter
Sat Feb 02 2013, 12:19PM
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Location: Netherlands
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Ok, as expected my Padfone 1 got two OTA updates yesterday.

Everything was OK after the 1st update (still to Android 4.0.4), but the 2nd update did not succeed: it was downloaded and started, but after the 1st reboot I got the message shown on the left part of the image @ http://www.nikolsky.name/padfone.jpg .

Important notice: my Padfone1 is encrypted and I already had permanent rebooting problem with this some time ago due t encryption (was fixed in one of the latest 4.0 releases).

I tried to re-download and re-install the 4.1.1 update a 3 times, but every time I got the same error screen.

I performed factory reset of my phone and downloaded and installed the 2nd update again without encrypting the phone.
It was successfully proceeded, but when I tried to encrypt the phone after this, the problems came back: my Padfone1 does not have any progress with encryption after a few % of encryption are passed (from 0 to 8%, typically 4-5%), I tried this 5 times and got this every time. The green line continues to "run", phone reacts to the volume keys and on/off button, but there were no progress with % of encryption even over 6 hours, as the longest example. I tried also to wait 0.5-3 hours for other attempts, but the % indicator was stopped too.

When I try to reboot the phone, I get the message in Chinese (please find it on the right side of the image mentioned above), the phone gets factory reset after this.

This looks like encryption conflicts with the new firmware release for Android 4.1.

I filed a ticket @ ASUS support, so let's see what happens...
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ctys2ard
Sat Feb 02 2013, 02:17PM
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sorry to hear that, but do update us on what's next from ASUS. Likely there's someone experiencing similar probs with you too
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Peter
Sat Feb 02 2013, 03:08PM
{ASUS_EMPLOYEE}
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Joined: Wed Jul 25 2012, 08:16AM
Location: Netherlands
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ctys2ard,
Sure, I'll keep the community updated .
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Peter
Tue Feb 05 2013, 09:43PM
{ASUS_EMPLOYEE}
Registered Member #62
Joined: Wed Jul 25 2012, 08:16AM
Location: Netherlands
Posts: 214
Thanked 27 time in 23 post
Heh, ASUS Europe support escalated my problem to Taiwan ...
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Peter
Fri Mar 22 2013, 08:14PM
{ASUS_EMPLOYEE}
Registered Member #62
Joined: Wed Jul 25 2012, 08:16AM
Location: Netherlands
Posts: 214
Thanked 27 time in 23 post
Well, ASUS support was useless in respect to this problem.
They gave up.
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